Terms of Service
Last Revised: 31/07/2024
1. Welcome
Thank you for choosing TripSaver.me ("we", "our", "us"). Our operations are based at The Netherlands.
2. Service Overview
TripSaver.me provides a platform that offers users the convenience of saving money on travel bookings and finding the best travel deals. You acknowledge that you are solely responsible for all transactions and actions you undertake using TripSaver.me.
3. Adherence to Terms
By engaging with our service, you consent to be bound by these Terms of Service. If you disagree with any part of these terms, we kindly ask that you refrain from using our services.
4. Payments and Subscription
All financial transactions for TripSaver.me services are managed through Stripe. Your use of our service implies your agreement to comply with the terms and conditions set forth by Stripe.
5. Ownership of Intellectual Assets
Unless explicitly stated, the Service is our proprietary asset, encompassing all source code, databases, functions, software, website aesthetics, audio, video, text, photographs, and graphics on the Service (collectively referred to as the “Content”), along with the trademarks, service marks, and logos contained therein (the “Marks”). These are either owned, controlled by us, or licensed to us and are safeguarded by copyright and trademark legislations, alongside other intellectual property rights and unfair competition legislations of The Netherlands, foreign territories, and international conventions.
6. Responsibilities of Users
As a user, you hold responsibility for your individual communications and bear the repercussions of any communications you post. TripSaver.me does not vouch for the authenticity, precision, or reliability of any communications posted by users, nor does it endorse any opinions expressed by users. You concur that any reliance on materials posted by other users is at your sole discretion.
7. Liability Limitation
To the fullest extent permissible by prevailing law, TripSaver.me along with its affiliates, agents, directors, employees, suppliers, or licensors shall not be held accountable for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, usage, data, or other intangible losses, resulting from the utilization of, or incapability to use, this service.
8. Account Termination
We reserve the right to terminate or suspend your account forthwith, without prior notification or liability, for any reason whatsoever, inclusive but not limited to a breach of the Terms. Upon termination, your privilege to use the Service will be revoked immediately.
9. Jurisdiction
These Terms of Service are dictated and construed in adherence to the laws of The Netherlands. The courts of The Netherlands shall hold exclusive authority over any claims emerging from, or related to, a visit to our site, although we retain the prerogative to initiate proceedings against you for breach of these conditions in your country of residence or any other pertinent country.
10. Booking Notifications and Geo-Location
Please be aware that all booking savings emails sent by TripSaver.me are currently based on U.S. geo-location data. Due to pricing variations by booking platforms like Booking.com, the prices mentioned in our email notifications may sometimes differ from the final price displayed during booking, which may be higher or lower. TripSaver.me holds no responsibility for such discrepancies. We are, however, actively working on improving this aspect of our service.
11. Contact Us
Should you have any inquiries regarding these Terms of Service, feel free to get in touch with us at hello@tripsaver.me.
12. FAQ
How does the automatic refund request at lower prices work?
TripSaver offers an automated refund request feature that allows you to get a refund for your hotel at a lower price, without any manual effort. When we detect a price drop for your existing booking that saves you $15 or more, we'll initiate a refund request for the price difference, without canceling your booking. Your reservation remains unchanged, and you keep your original booking. Before proceeding, we'll reach out to verify your booking details. This way, you don't need to contact the hotel or booking platform yourself; we’ll handle the request for you.
How does TripSaver’s pricing model work?
TripSaver operates on a credit-based system. You receive 5 free credits when you sign up. Each unique savings alert that saves you $15 or more costs 5 credits. Free alerts are available for savings under $15, but you must maintain at least 5 credits for us to continue monitoring your booking. You’ll only pay when we save you $15+ on a paid alert.
We check the savings by comparing the current price with the last paid alert, not the original price. If the difference between the last paid alert and the new lower price is $15 or more, we charge 5 credits.
Here’s an example:
- You book a hotel for $500.
- We find the first price drop at $450 (a $50 savings). You pay 5 credits for this alert.
- Later, we find another price drop to $440. Since this is only a $10 difference from the last paid alert, you won’t be charged.
We also account for currency exchange rates if your booking is in a currency other than USD, ensuring accurate savings calculations every time.
Is it a must to have a booking to use TripSaver?
No, you don’t need an existing booking to use TripSaver. You can either submit a booking confirmation to us via email or fill out a form to use our service for price monitoring. Your first money-saving alert is always free. However, you must have at least 5 credits in your account for us to continue monitoring prices and sending alerts, even if the savings are under $15.
What if my booking is non-refundable?
For bookings made with Booking.com, they offer a price match guarantee. If you find a cheaper price for the same booking, they’ll refund you the difference—just provide proof. With TripSaver, monitoring prices is easy. Simply take a screenshot from the email we send you, along with the lower price on Booking.com, and submit it to them for your refund. We are also working on automating this process in the future to make it even easier. Read more on their website.
Is TripSaver free to use?
TripSaver is free to use for your first money-saving alert. After that, free alerts are available for savings under $15. However, you will need to maintain at least 5 credits in your account for us to continue monitoring and sending alerts. If we find a price drop that saves you $15 or more, it will cost 5 credits per paid alert.
What happens if TripSaver doesn't find savings of $15 or more?
If TripSaver doesn’t find a price drop that saves you $15 or more, you won’t be charged. However, you need at least 5 credits in your account for us to continue monitoring prices, including any potential free alerts for savings under $15.
What if I run out of credits?
If you run out of credits, you can purchase additional credits through your account. Credits are sold in bundles, and 5 credits are required for each paid savings alert. You'll need to maintain at least 5 credits in your account for us to continue monitoring and providing alerts, including free alerts for savings under $15.
What if there was a mistake or issue with my credits?
If you believe your credits were charged by mistake or there was an issue, you can always contact us via live chat. We respond quickly and are committed to resolving any issues you encounter, as our customers are our top priority.
How can I track my credit usage?
We are very transparent about the credits charged. Each customer has access to their credit history, where you can see how many credits you’ve purchased, when you were charged, and for which alerts. This way, you can always keep track of your credit usage with full clarity.
Is my data safe with TripSaver?
Absolutely. We take your data security seriously. TripSaver uses encryption technology to ensure your information is protected. We only access the necessary details to monitor price drops, ensuring your privacy and security are always maintained.
Which email providers can I use with TripSaver?
You can forward your booking confirmations from any email provider or manually submit your booking details via our submission form. This flexibility ensures you can use TripSaver regardless of your email provider.
Does TripSaver have full access to my email account?
No, TripSaver does not require full access to your email account. Instead, you can forward booking confirmations manually or submit your booking via our form. This approach ensures that your privacy and email security remain intact.